Guest experience

Serenata @mail offers much more than mere reservation confirmations. Let us show you how you can promote your property to your guests before and after the stay.

Offer

Make an offer the guest cannot deny. In addition to providing the arrival and departure dates, you can, for instance, reply to the customer’s room type enquiry in detail or display and confirm a special room request. Serenata @mail will simply retrieve the required data from your property management system.

Reservation confirmation

Curtain up – and show your best sides. In addition to confirming the reservation, you can advertise your services and outlets, for example your specialty restaurant or the bar, or your popular wellness area and further amenities that distinguish your property from your competitors.

Cancellation

Even the confirmation of a cancellation can contribute to a positive guest experience. In addition to confirming the cancellation and providing the office cancellation number, you might tempt the guest to another stay at another time and provide a direct link to your internet booking engine.

Pre-arrival

Shortly before arrival confirm the reservation details one more time and use the occasion to promote your amenities. You might also connect this information with an upgrade offer for a better room type. By skillfully applying dynamic contents, you can make sure that the customer really feels personally addressed.

Post-stay

Thank guests for their stay and ask them for their feedback. You can link directly to an online survey by one of our partners or offer the guest the option to rate the stay immediately with TripAdvisor, HolidayCheck or Trivago. You may profit from a higher number of ratings and thus achieve improved rankings in the search engines.

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